Accessibility Statement for the Friendly House Website

Friendly House is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

Friendly House takes the following measures to ensure accessibility of Friendly House Website:

  • Include accessibility throughout our internal policies.
  • Appoint an accessibility officer and/or ombudsperson.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility targets and responsibilities.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Friendly House Website is fully conformant with WCAG 2.0 level A. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.


We welcome your feedback on the accessibility of Friendly House Website. Please let us know if you encounter accessibility barriers on Friendly House Website:

Phone: (503) 228-4391
Visitor address: 1737 NW 26th Avenue, Portland, OR 97210
Postal address: 2617 NW Savier St., Portland OR 97210
Facebook: @friendlyhouseinc
We try to respond to feedback within 5 business days.

Technical specifications

Accessibility of Friendly House Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Assessment approach

Friendly House assessed the accessibility of Friendly House Website by the following approaches:

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Friendly House
Mya Chamberlin
Interim Executive Director

Formal complaints


Any grievance of a client against Friendly House, Inc. should first go to the Director of the program.
The following information should be in writing and made available to the Program Director at the time
of complaint:

  1. Client name
  2. Address
  3. Date of complaint
  4. Nature of complaint
  5. Resolution offered client
  6. Client response to offered resolution

If the problem is resolved, the above documentation will be placed on file.


If resolution is not achieved, the information and documentation shall go to the Executive Director.
The Executive Director will contact the client within 10 working days to attempt a resolution.


If no resolution can be reached, the client may appeal to a subcommittee of the Friendly House
Board of Directors to be convened as needed. The client may have this hearing within 10 working
days after the Executive Director has attempted resolution of the complaint.


Within 10 days of the hearing, the decision of the subcommittee of the Board of Directors will be
presented in written form to the client and Friendly House. The subcommittee of the Board of
Directors will act as the final authority.

Each step of this process will be documented.

This statement was created on 31 March 2020 using the W3C Accessibility Statement Generator Tool.